Welcome to Smile Train Philippines' official website! We
are committed to your privacy and security, and are disclosing
our information practices here for your information and peace of
mind. Please note that the following terms and conditions will
apply to your use of our website and its online donation system.
Smile Train accepts online donations through credit card
payments and direct bank transfers from interested individuals,
organizations and associations, as well as our existing partners,
for our various Philippine ministries and projects.
information. We ask for your personal information and email
addresses on our online donation pages only so we can confirming
receiving your donation for tax purposes. This also helps prevent
SECURITY POLICY. Our online donation system uses an
advanced encryption technology provided by Secure Sockets Layer
(SSL). SSL is a recognized authentication and encryption
software. This means our site makes all of your personal
information and card details unreadable to anyone outside of the
transaction process. PesoPay, our online donation service
provider, stores your card details only for the purpose of
processing your donation. We will never make information on
individual donations available to any other party without your
Donations to Smile Train may be made via our website.
Simply enter your pertinent details then click the link at the
bottom to proceed to PesoPay's secure donation gateway.
If your transaction is declined, please use another credit
card. For security reasons, credit cards issued by some countries
may not be processed by PesoPay.
CONFIRMATION. After the donation process is completed, a
confirmation of the transaction will be emailed to your email
address, as registered in our online donation system, to serve as
proof of delivery
TRANSACTION CURRENCY. All amounts on our website are set
by default to Philippine (PHP) currency. Converted rates that
appear on our website are for information purposes only. Because
international currency exchange rates can change without our
knowing, any converted amounts are only estimates in your
selected currency; they are not necessarily the exact amounts
that will appear on your credit card statement.
REFUND AND CANCELLATION. We cannot refund any completed
donation, except under the following circumstances: Donors can
prove their credit cards were used without their knowledge or
approval, based on the guidelines of their credit card company.
If your credit card is lost or stolen, please notify your credit
card company. Our website and/or online donation system does
something that necessitates a refund.
If your donation needs to be refunded, please notify our
Gift Processing Department at the Smile Train Office within five
(5) working days from the time you receive an email confirming
your donation. You may contact Smile Train's Partner Relations
Office by email ([email protected]) or by telephone
(+63-2-5063538) during weekday business hours (from 9am to 5pm).
Once approved, we will gladly process your refund request
with the credit card company or bank within fifteen (15) working
LIMITATION OF LIABILITY. The content in this document may
change at any time without prior notice. We apologize for but
will not be held responsible for any typographic errors.
INDEMNITY. Your use of our website and its online donation
system includes your agreement to not hold persons behind
smiletrain.ph any claims, costs or damages that arise as a result
of incorrect use of the site, or any breach of the terms and
conditions listed in this document.
GOVERNING LAW. We are registered and located in Taguig
City, Philippines. Its laws govern how we address any issues
related to the use of our website's online donation system and
the interpretation of the terms and conditions in this document.
OTHER TERMS AND CONDITIONS. Smile Train Philippines is not
responsible for typographic errors. We reserve the right to
change the terms and conditions of the Online Donation System at
any time without prior notice.